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Do you offer DDP or DAP services? Can you help with customs clearance?

Yes. We offer:DDP (Delivered Duty Paid)DAP (Delivered At Place)We assist with customs documents including commercial invoices, packing lists, and certificates of origin, ensuring smooth clearance.

What is the typical shipping time? Can you ensure on-time delivery?

Typical shipping times are:Express: 5–8 daysAir freight: 5–12 daysSea freight: 15–40 days, depending on destinationWe work with reliable logistics partners to ensure on-time delivery and optimized lead times.

What international shipping methods do you offer? How do I choose the best option?

We offer three main international shipping methods:Express (DHL/UPS/FedEx) – fastest; ideal for samples or small ordersAir freight – stable and fast; suitable for medium-size shipmentsSea freight (LCL/FCL) – most cost-effective for bulk ordersWe will recommend the best option according to your deadline, destination, cargo size, and budget.

Do you provide samples? Are samples free? How long does shipping take?

Yes, samples are available. Standard samples ship in 1–3 days.Some sample fees may apply but can be refunded with a mass order.International express shipping (DHL/UPS/FedEx) typically takes 5–8 days.

What technical support do you provide? Can you offer drawings, 3D files, and test reports?

We provide comprehensive technical support including:2D drawings (PDF/DWG)3D files (STEP/IGS)Strength and material testing reportsBatch traceability codesWe can also assist in verifying compatibility for your full PPE or harness system.

Do you support OEM/ODM services? Can we customize based on our drawings or samples?

Yes. We offer full OEM/ODM customization based on your drawings, samples, load requirements, and dimensions. Custom options include structural design, mold development, anodized colors, surface treatments, and laser-engraved logos. With 35+ years of manufacturing experience, we provide optimization suggestions and quick project evaluation.

Do you offer OEM/ODM customization? Can you customize color, logo, and structural design?

Yes. As a manufacturer, we provide full OEM/ODM customization, including:Laser engraving, embossing, or silk-printed logosAnodized, plated, or painted color finishesCustom breaking strength (4kN–40kN)Structural customization (size, gate opening, locking system, components)Mold development for new product linesMOQ varies depending on product and surface treatment.

What materials do you use? How do you ensure strength and durability?

We use 7075/6061 aluminum alloy, alloy steel, carbon steel, stainless steel 304/316, and insulated composite materials depending on product type. Each product features clear breaking strength ratings and WLL (Working Load Limit). Strength is guaranteed through CNC precision machining, batch tensile testing, heat treatment, surface hardening, and corrosion-resistant coatings to achieve long-term durability for industrial use.

Do your fall protection hardware products meet international safety standards?

Yes. All our products (carabiners, snap hooks, D-rings, buckles, pulleys, rope grabbers, ascenders, descenders, dielectric components, etc.) can be manufactured according to EN362, EN12275, ANSI Z359, CSA, OSHA and other international standards. We can provide tensile test reports, fatigue tests, salt spray tests, dielectric resistance reports, and more. Third-party certifications such as TÜV, SGS, Intertek can also be arranged upon request.

What is the lead time for delivery?

Standard items are shipped within 1–3 days, while customized products usually take 7–15 days depending on order quantity and process complexity.

Can I customize the accessory color or add my own logo?

Yes, we support low MOQ logo customization. Available color options include red, black, silver, blue, and other coatings.

How can I determine which connector ring or hook is suitable for my construction project?

We recommend selecting based on factors such as working height, connection frequency, and connection type (steel cable, rope, or beam). We can also provide online selection guidance or sample testing services.

Can you provide personalized marking or labeling?

Yes, laser engraving, logo printing, and batch traceability codes are all available for customization.

Do you support third-party certification?

Yes, we can support CE, EN, ANSI certifications, or cooperate with customers to provide test samples.